Privacy policy
At TrendyFinds ZA, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us or otherwise interact with our store, as well as how that information may be used, shared and protected.
Information We Collect
When you use our store, we may collect information that you provide directly to us, including:
- Your name
- Email address
- Telephone number
- Billing and delivery address
- Order and purchase information
- Information you provide when contacting us for customer support, returns or other enquiries
When you browse our website, certain technical information may also be collected automatically, such as your IP address, device and browser information, website activity and cookie information.
Payment information may be processed when you make a purchase. Payments are handled through the payment services made available through our store, and we do not require customers to send sensitive payment information such as card details to us by email.
How We Use Your Information
We may use your personal information to:
- Process and manage your orders
- Arrange delivery and provide tracking information
- Process returns and refunds
- Communicate with you about your order
- Respond to questions and customer-support requests
- Operate, maintain and improve our online store
- Detect or prevent fraudulent or unauthorised transactions
- Comply with applicable legal and regulatory requirements
- Send marketing communications where you have chosen to receive them
We only use personal information for legitimate business purposes connected to operating TrendyFinds ZA, providing our services and meeting applicable obligations.
Shopify and Our Service Providers
Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services online.
To operate our store and fulfil orders, information may also be processed or shared with trusted service providers where reasonably necessary. These may include payment providers, delivery and courier companies, suppliers, fulfilment partners, website and technology providers, and other services used to operate our business.
We only share information that is reasonably necessary for the relevant service to be provided, or where disclosure is otherwise required or permitted by law.
Payments
Payments made through our store are processed using the payment options available at checkout.
Payment providers may collect and process information necessary to complete and secure your transaction in accordance with their own privacy and security practices.
Delivery and Order Fulfilment
When necessary to fulfil and deliver an order, relevant customer information such as your name, delivery address, telephone number and order details may be provided to suppliers, fulfilment partners or courier services involved in completing your order.
This information is provided for purposes such as preparing, dispatching, tracking and delivering your purchase.
Cookies and Website Information
Our website may use cookies and similar technologies to enable important store functionality, remember preferences, understand how visitors use our website and improve the shopping experience.
Shopify and other services used by our store may also use cookies or similar technologies as part of providing their services.
You can manage certain cookie settings through your browser or any privacy controls made available on our website. Disabling certain cookies may affect how some parts of the store function.
Marketing Communications
Where you have chosen to receive promotional or marketing communications from us, we may use your contact information to send you relevant store news, product information or offers.
You can unsubscribe from marketing emails at any time using the unsubscribe option provided in those communications.
You may still receive essential communications relating to orders, payments, deliveries, returns or customer-service matters.
How We Protect Your Information
We take reasonable steps to protect the personal information entrusted to us and use reputable service providers to support the operation of our online store.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers should therefore also take reasonable care when using online services and communicating personal information.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to process orders, provide customer service, maintain appropriate business and transaction records, resolve disputes and comply with applicable legal, tax, accounting or regulatory requirements.
Information that is no longer reasonably required will be handled in accordance with applicable requirements.
Your Privacy Rights
Subject to applicable law, you may have the right to request access to personal information we hold about you, ask that inaccurate information be corrected, or request deletion of personal information where appropriate.
Certain information may need to be retained where required for legitimate business, transaction, tax, fraud-prevention or legal purposes.
If you would like to make a privacy-related request, please contact us using the details below.
Third-Party Services and Links
Our website may contain links to or use services provided by third parties.
Where you interact directly with a third-party website or service, its own privacy practices and policies may apply. TrendyFinds ZA is not responsible for the privacy practices of independently operated third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our store, services, technology, business practices or applicable requirements.
The latest version will be made available through our online store, with the updated date shown at the top of this policy.
Contact Us
If you have any questions about this Privacy Policy, how your personal information is handled, or would like to make a privacy-related request, please contact:
TrendyFinds ZA
Email: trendyyyfinds@gmail.com